In a reply, avoid answering a reader's question if the answer is not what the reader wants to know.
Correct Answer:
Verified
Q15: A request typically begins by stating and
Q16: When writing a reply, you can build
Q17: Discussing reader benefits encourages the reader to
Q18: Research shows that many customers expect a
Q19: The reader is less likely to omit
Q21: Aggregators scan the web for comments about
Q22: Before announcing the "good news" in your
Q23: "No Response" (ignoring) is a valid option
Q24: When using IM, avoid abbreviations, such as
Q25: An effective response to a customer inquiry
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