An effective response to a customer inquiry includes personalized, thorough information.
Correct Answer:
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Q20: In a reply, avoid answering a reader's
Q21: Aggregators scan the web for comments about
Q22: Before announcing the "good news" in your
Q23: "No Response" (ignoring) is a valid option
Q24: When using IM, avoid abbreviations, such as
Q26: An appropriate company response to a social
Q27: When initiating an IM, follow the grammar,
Q28: Recognition notes are typically sent to an
Q29: Write a friendly, personalized closing to every
Q30: Using IM allows you to avoid the
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