When initiating an IM, follow the grammar, punctuation, and capitalization standards within the organization.
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Q22: Before announcing the "good news" in your
Q23: "No Response" (ignoring) is a valid option
Q24: When using IM, avoid abbreviations, such as
Q25: An effective response to a customer inquiry
Q26: An appropriate company response to a social
Q28: Recognition notes are typically sent to an
Q29: Write a friendly, personalized closing to every
Q30: Using IM allows you to avoid the
Q31: Customers may expect a response to their
Q32: Companies should respond quickly to any social
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