Research shows that many customers expect a response to a request within 24 hours.
Correct Answer:
Verified
Q13: In the closing of a neutral message,
Q14: When you use the direct organizational plan
Q15: A request typically begins by stating and
Q16: When writing a reply, you can build
Q17: Discussing reader benefits encourages the reader to
Q19: The reader is less likely to omit
Q20: In a reply, avoid answering a reader's
Q21: Aggregators scan the web for comments about
Q22: Before announcing the "good news" in your
Q23: "No Response" (ignoring) is a valid option
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