When you use the direct organizational plan for a neutral message, you present the details before the primary idea.
Correct Answer:
Verified
Q9: Instant messaging is a good choice for
Q10: When writing a reply, use objective, clear
Q11: Put yourself in the reader's position to
Q12: When you believe that the reader will
Q13: In the closing of a neutral message,
Q15: A request typically begins by stating and
Q16: When writing a reply, you can build
Q17: Discussing reader benefits encourages the reader to
Q18: Research shows that many customers expect a
Q19: The reader is less likely to omit
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