Instant messaging is a good choice for simple, neutral messages that require quick responses.
Correct Answer:
Verified
Q4: IMs are quick, short, and once sent
Q5: A reply that grants the reader's request
Q6: A polite request phrased as a question
Q7: Neutral messages can be appropriate for readers
Q8: You can begin a request with a
Q10: When writing a reply, use objective, clear
Q11: Put yourself in the reader's position to
Q12: When you believe that the reader will
Q13: In the closing of a neutral message,
Q14: When you use the direct organizational plan
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