In the service profit-chain model, which one of the following was not listed as a component of the internal service delivery system?
A) Job design/decision-making latitude
B) Selection and training
C) Pay and compensation
D) Information and communication

Question

Quizplus · Accepted Answer

Pay and compensation is not listed as a component of the internal service delivery system in the service profit-chain model. The model focuses on job design, selection and training, and information and communication as key components.

In the Service Profit-Chain Model, Which One of the Following