Which of the following is the least likely source of difficulty with interactions between customers and contact personnel?
A) poor employee selection and training
B) customers not understanding their role in the process
C) customers having no money to pay the bill
D) unrealistic customer expectations

Question

Quizplus · Accepted Answer

Customers not having money to pay the bill is a completely different issue from interactions between customers and contact personnel. Poor employee selection and training, customers not understanding their role in the process, and unrealistic customer expectations are all factors that can affect the quality of interactions between customers and contact personnel.

Which of the Following Is the Least Likely Source of Difficulty