When you have to refuse a request to someone within the organization,it may be appropriate to soften the blow by:
A) criticizing company policy.
B) limiting the message to no more than three lines.
C) apologizing.
D) quoting a company slogan.
Correct Answer:
Verified
Q9: If you do not have a good
Q10: Refusal letters to people outside your organization
Q11: Which of the following is a secondary
Q12: De-emphasize a refusal by putting it in
Q13: Which of the following is a primary
Q15: When providing the reason for refusal,it is
Q16: If you do not have a good
Q17: A product recall notice is an example
Q18: A buffer:
A)is easy to write.
B)does provide a
Q19: Since buffers are easy to write,you should
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