All of the following represent the best practices to excellent post-sales service EXCEPT:
A) Understand the policies of the buying firm.
B) Coordinate the needed resources (within the salesperson's firm) to enable excellent execution.
C) Continually learn about the customer's business.
D) Avoid any communication related to changes to product, pricing, delivery, etc.
E) Follow-up with the buyer.

Question

Quizplus · Accepted Answer

Avoiding communication related to changes in product, pricing, delivery, etc., does not represent a best practice for excellent post-sales service. Effective communication about changes is crucial for maintaining trust and satisfaction with the customer.

All of the Following Represent the Best Practices to Excellent