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Effective Human Relations

Business

Quiz 2 :

Improving Personal and Organizational Communications

Quiz 2 :

Improving Personal and Organizational Communications

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When managers demonstrate the desire to listen to their employees,employees still tend to keep ideas and complaints to themselves.
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True False
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Answer:

False

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When level of trust in an organization is low,it is best to communicate messages through the grapevine.
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True False
Answer:

Answer:

False

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Terms like added value or job satisfaction are examples of clear,concise language,not subject to semantics.
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True False
Answer:

Answer:

False

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Impersonal communication is the one-way transmission of facts,instruction,and the like.
True False
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For true communication to take place,the message must be understood by the person receiving it in the same way the sender intended it to be understood.
True False
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Each country has a dominant language but most countries are multicultural.
True False
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Benefits of active listening can include stronger relationships,more and new information,and fewer misunderstandings.
True False
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Men typically use communication to establish and maintain relationships.
True False
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The use of repetition,careful selection of words,and consideration of the timing of a message are all effective ways to improve personal communication.
True False
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Gestures are a transnational means of communicating,in that they have the same or universal meaning across cultures.
True False
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Using an informal e-mail address such as GroovyGal@address.com is appropriate in the business setting because it seems unintimidating.
True False
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Hearing and listening are both innate abilities.
True False
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When a speaker's verbal and nonverbal messages conflict,others tend to believe the verbal message.
True False
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Facebook,Twitter,and LinkedIn combine personal interaction and technology.
True False
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Effective use of social media requires us to be better spellers,write our ideas clearly,and continue to use communication etiquette.
True False
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With the popularity of all the types of cell phones,smart phones,and tablet devices,we can ignore many of the basics of communication etiquette.
True False
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In a typical organization,employees are eager to share ideas and point out problems.Hence,it is relatively easy for managers to build a climate that supports upward communication.
True False
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One of the best ways for management to cope with the grapevine is to identify the organization's information leaders and use them to promptly and honestly clarify information heard via the grapevine.
True False
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Impersonal communication allows the person receiving the information to clarify vague or confusing information.
True False
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The sender is 100 percent responsible for clear and effective communication.
True False
Answer:
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