Question 1

When managers demonstrate the desire to listen to their employees,employees still tend to keep ideas and complaints to themselves.

Accepted Answer

If managers actively demonstrate that they are open and willing to listen, it can help create a culture where employees feel comfortable sharing their ideas and concerns.

Question 2

When level of trust in an organization is low,it is best to communicate messages through the grapevine.

Accepted Answer

When the level of trust is low, it is not recommended to communicate messages through the grapevine as it can lead to rumors, miscommunication, and distortion of the original message. It is important to establish clear and transparent communication channels to rebuild trust in the organization.

Question 3

Terms like added value or job satisfaction are examples of clear,concise language,not subject to semantics.

Accepted Answer

Terms like "added value" and "job satisfaction" can still be subject to different interpretations or meanings, making them susceptible to semantics.

Question 4

Impersonal communication is the one-way transmission of facts,instruction,and the like.

Accepted Answer

Impersonal communication does not involve any feedback or interaction from the receiver and is focused on the transmission of information from the sender.

Question 5

For true communication to take place,the message must be understood by the person receiving it in the same way the sender intended it to be understood.

Accepted Answer

True communication requires not only the sender to convey a clear message but also the receiver to interpret it in the same way the sender intended.

Question 6

Each country has a dominant language but most countries are multicultural.

Accepted Answer

While each country may have a dominant language, it is common for countries to have multiple ethnic and cultural groups within their borders, leading to a multicultural society.

Question 7

Benefits of active listening can include stronger relationships,more and new information,and fewer misunderstandings.

Accepted Answer

Active listening involves fully engaging in a conversation, which can lead to a better understanding of the other person's perspective and feelings, and ultimately build stronger relationships. Additionally, active listening allows individuals to learn new information and avoid misunderstandings that can arise from not fully comprehending what the other person is saying.

Question 8

Men typically use communication to establish and maintain relationships.

Accepted Answer

Men often use communication to assert dominance, convey information, and achieve tangible outcomes, whereas women are more likely to use communication to establish and maintain relationships.

Question 9

The use of repetition,careful selection of words,and consideration of the timing of a message are all effective ways to improve personal communication.

Accepted Answer

Repetition can help reinforce important points, careful selection of words can ensure clear and precise communication, and consideration of timing can help ensure that the message is delivered at an appropriate moment. These are all effective ways to improve personal communication.

Question 10

Gestures are a transnational means of communicating,in that they have the same or universal meaning across cultures.

Accepted Answer

Gestures can have different meanings across cultures, and can lead to misunderstandings in intercultural communication. It is important to be aware of cultural differences in gestures and to avoid relying solely on gestures to convey meaning in cross-cultural interactions.

Question 11

Using an informal e-mail address such as GroovyGal@address.com is appropriate in the business setting because it seems unintimidating.

Accepted Answer

Using an informal e-mail address in the business setting can come across as unprofessional and may not be taken seriously. It is best to use a formal e-mail address with your first and last name.

Question 12

Hearing and listening are both innate abilities.

Accepted Answer

Hearing is an innate ability for most people, allowing us to perceive sounds from birth, but listening is a skill that involves consciously paying attention and processing the sounds we hear, which must be learned and developed over time.

Question 13

When a speaker's verbal and nonverbal messages conflict,others tend to believe the verbal message.

Accepted Answer

When a speaker's verbal and nonverbal messages conflict, others tend to believe the nonverbal message over the verbal message. This is because nonverbal cues are often seen as more authentic and natural expressions of a person's thoughts and feelings.

Question 14

Facebook,Twitter,and LinkedIn combine personal interaction and technology.

Accepted Answer

Facebook, Twitter, and LinkedIn all provide platforms for personal interaction through technology, allowing users to connect and communicate with others online.

Question 15

Effective use of social media requires us to be better spellers,write our ideas clearly,and continue to use communication etiquette.

Accepted Answer

Effective communication on social media platforms requires clear writing, correct spelling and grammar, and appropriate communication etiquette, which includes being respectful, responsive, and mindful of our tone and message.

Question 16

With the popularity of all the types of cell phones,smart phones,and tablet devices,we can ignore many of the basics of communication etiquette.

Accepted Answer

The popularity of these devices does not mean we can ignore basic communication etiquette. It is still important to practice good etiquette in all forms of communication.

Question 17

In a typical organization,employees are eager to share ideas and point out problems.Hence,it is relatively easy for managers to build a climate that supports upward communication.

Accepted Answer

This statement is not necessarily true. In some organizations, employees may not feel comfortable speaking up or may fear retaliation for speaking out, making it more difficult for managers to build a climate of upward communication. It may require intentional effort and actions from managers to create an environment where employees feel safe and encouraged to share their ideas and concerns.

Question 18

One of the best ways for management to cope with the grapevine is to identify the organization's information leaders and use them to promptly and honestly clarify information heard via the grapevine.

Accepted Answer

Identifying and utilizing information leaders can help management proactively address rumors and misconceptions spread through the grapevine, promoting transparency and preventing the spread of misinformation.

Question 19

Impersonal communication allows the person receiving the information to clarify vague or confusing information.

Accepted Answer

Impersonal communication is characterized by a lack of personal connection and direct interaction, making it difficult for the receiver to ask for clarifications or engage in a dialogue to resolve confusion.

Question 20

The sender is 100 percent responsible for clear and effective communication.

Accepted Answer

Communication is a two-way process, where both the sender and the receiver are responsible for clear and effective communication. It is the sender's responsibility to convey the message clearly and in a way that can be easily understood by the receiver, but the receiver also has the responsibility to actively listen and seek clarification if needed. Misunderstandings can occur if either party fails to fulfill their role in the communication process.

Quiz 2: Improving Personal and Organizational Communications