Which of the Following Is an Idea That You Can

Which of the following is an idea that you can incorporate into an effective beginning paragraph of a bad-news message?

A) When there is positive and negative information to be conveyed, state the negative news first.
B) Introduce the refusal of a current request by referring to the initial transaction.
C) Begin the refusal with a statement that leads the audience to expect good news.
D) Always present the main idea in the first statement of the message.