Which of the following statements about services is true?
A) A service economy produces services at the expense of other sectors
B) Service jobs are low paying and menial
C) Service production is labor intensive and low in productivity
D) Service is a necessary evil for manufacturing firms
E) The skills needed for managing services differ from those used for managing manufacturing businesses

Question

Quizplus · Accepted Answer

The skills needed for managing services differ from those used for managing manufacturing businesses. Services are intangible, perishable, and involve direct interactions with customers, making them more complex to manage than tangible products. Service managers need to be skilled in areas like customer service, interpersonal communication, and relationship management, which are not as critical in manufacturing.

Which of the Following Statements About Services Is True