Two roommates both registered for an introduction to business class.At midterm,one roommate found his instructor so boring that he was thinking of changing his major to history.The other roommate had a charismatic teacher and looked forward to going to class.This heterogeneity of instruction demonstrates:
A) How difficult it is to synchronize supply and demand with service
B) That customer service depends on employee actions
C) How customers affect each other
D) The fact services cannot be readily communicated or displayed
E) Why services cannot be inventoried

Question

Quizplus · Accepted Answer

Customer service in the context of education (the service being provided) significantly depends on the actions and characteristics of the instructor (the employee). The difference in experiences between the two roommates illustrates how the quality and appeal of a service can vary widely based on the service provider's performance.

Two Roommates Both Registered for an Introduction to Business Class