Which of the following statements about how technology has positively influenced service is true?
A) Technology provides vehicles for delivering existing services in more accessible, convenient, productive ways
B) Technology facilitates basic customer service functions
C) Technology facilitates transactions by offering a direct vehicle for making purchases
D) Technology provides an Easy way for customers to learn and do research about products and companies
E) All of the above statements about how technology has influenced service are true

Question

Quizplus · Accepted Answer

All of the statements are true. Technology has provided numerous ways to enhance service delivery, from providing accessible and convenient means of delivering existing services to facilitating customer transactions and providing a way for customers to research companies and products. It has also allowed for streamlined customer service functions through automation and self-service options.

Which of the Following Statements About How Technology Has Positively