The characteristic of a service that means that it cannot be seen,felt,tasted,or touched is:
A) Intangibility
B) Heterogeneity
C) Divisibility
D) Perishability
E) Compatibility

Question

Quizplus · Accepted Answer

Intangibility is the characteristic of a service that means it cannot be seen, felt, tasted, or touched. This is because services are often based on experiences, performances, or acts rather than on physical goods.

The Characteristic of a Service That Means That It Cannot