In a Federal Express overnight delivery service blueprint, which of the following is an example of an onstage contact employee action?
A) Package is flown to destination
B) Federal Express driver picks up package from customer
C) Federal Express driver drops off package at airport
D) Customer prepares package for Federal Express driver
E) Federal Express customer service representative receives order from customer

Question

Quizplus · Accepted Answer

An onstage contact employee action involves direct interaction with the customer. In this case, the Federal Express driver picking up the package from the customer is an example of such an action.

In a Federal Express Overnight Delivery Service Blueprint, Which of the Following