A service blueprint is developed during which stage of the new service-development process?
A) Commercialization
B) Business analysis
C) New services strategy development
D) Service development and evaluation
E) Idea generation

Question

Quizplus · Accepted Answer

A service blueprint is developed during the service development and evaluation stage of the new service-development process. This is when the service design is created and evaluated before it is implemented. The service blueprint outlines the different stages involved in delivering the service, identifying the various touchpoints between the customer and the organization. It helps to identify potential issues and opportunities to improve the service before it is launched.

A Service Blueprint Is Developed During Which Stage of the New