A company that was involved in event planning noted how many couples had a wedding catastrophe of some kind. As a result, it abandoned event planning and began offering wedding insurance to protect couples from financial losses due to weather emergencies, stolen wedding rings, damaged wedding dresses, etc. In terms of the service blueprint, the insurance underwriting company that makes it possible for them to offer the insurance cheaply is part of which section of the service blueprint?
A) Customer actions
B) Onstage contact employee actions
C) Backstage contact employee actions
D) Support processes
E) Audience actions

Question

Quizplus · Accepted Answer

The insurance underwriting company is part of the support processes section of the service blueprint, as it provides the necessary support to enable the offer of wedding insurance to customers.

A Company That Was Involved in Event Planning Noted How