Scenario B. Use the information given below to answer the following questions. Wilson, an employee at Pinnacle Corp., was facing a problem with a coworker. He decided to report his coworker's misbehavior to the department manager, instead of his immediate supervisor. However, he was instructed to consult his supervisor first and solve the matter, if possible. He was advised to raise the matter with the higher authorities only if his supervisor could not settle it.
-In the context of the above scenario, which of the following approaches to management does Pinnacle Corp. follow?
A) Scientific management
B) Human relations
C) Quantitative management
D) Bureaucracy
E) Sociotechnical systems theory

Question

Quizplus · Accepted Answer

A characteristic of an effective bureaucracy is authority. A chain of command or hierarchy is well established.