Which of the following service interfaces has the potential for unbounded customer experiences?
A) Video/DVD
B) Interactive kiosks
C) Online/Internet
D) Telephone IVR
E) None of the above

Question

Quizplus · Accepted Answer

Online/Internet service interface has the potential for unbounded customer experiences as it provides limitless opportunities for customization, personalization, and access to a vast range of information and services. Customers can access the internet from almost anywhere and at any time, making the potential for customer experiences truly unlimited. The other service interfaces listed have more limited potential for customer experiences - for example, with video/DVD, the customer is limited to the content available on the medium, and with interactive kiosks, the customer can only access the information or services provided by the kiosk. Telephone IVR also has limited potential for customer experiences due to the restrictions of the voice-based interface.

Which of the Following Service Interfaces Has the Potential for Unbounded