The following are all examples of self-service customer service technologies EXCEPT:
A) an IVR
B) a Web site
C) an ATM
D) a POS
E) None of the above
Correct Answer:
Verified
Q25: Which of the following service interfaces has
Q26: Items such as cars, baseballs, and clothing
Q27: Which of the following service interfaces is
Q28: Customer encounters that provide an opportunity for
Q29: Intangible activities customized to the individual request
Q31: Which of the following features pricing that
Q32: Decreasing the time required to complete a
Q33: When someone listens to music, that is
Q34: A technical contact point provided for customers
Q35: The key source of dissatisfaction with self-service
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