Customer encounters that provide an opportunity for the organization to nurture the relationship with the customer are known as:
A) opportunities for dialogue.
B) customer initiated.
C) triggered by express needs.
D) subject to recency effects.
E) significant events.

Question

Quizplus · Accepted Answer

Opportunities for dialogue provide a chance for the organization to further engage with the customer, understand their needs, and build a lasting relationship. This can include in-person interactions, phone calls, emails, or social media conversations. Customer-initiated encounters and those triggered by express needs are more reactive, while recency effects and significant events may not necessarily provide an ongoing opportunity for relationship-building.

Customer Encounters That Provide an Opportunity for the Organization to Nurture