Radio frequency identification technology can be used to greatly enhance which of the following service interfaces?
A) Video/DVD
B) Interactive kiosks
C) Online/Internet
D) Telephone IVR
E) None of the above
Correct Answer:
Verified
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Q22: Customer self-service failure is due to which
Q23: The first dimension of customer experience is:
A)
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Q29: Intangible activities customized to the individual request
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