The most appropriate statement for ending a message refusing an important request involves:
A) a final reminder of the main reason for the refusal.
B) a sincere expression of regret.
C) a promise that you will grant the request in the future.
D) an adapted goodwill comment.
E) an apology for causing inconvenience to the customer.

Question

Quizplus · Accepted Answer

Ending with an adapted goodwill comment helps maintain a positive relationship and leaves the door open for future interactions, without making promises or focusing on the negative aspects of the refusal.

The Most Appropriate Statement for Ending a Message Refusing an Important