Which of the following is the best strategy when setting up the negative news in an indirect-order message?
A) To never offer an alternative solution
B) To show that your reasons for the negative decision actually will benefit the reader in the long run
C) To use a blunt manner to explain where the reader went wrong
D) To directly deliver the message without explanation
E) To refrain from cushioning the message's main negative point

Question

Quizplus · Accepted Answer

It is important to show the reader that there is a reason for the negative decision and that it will benefit them in the long run. This can help soften the blow and make the reader more receptive to the message. It is also important to offer an alternative solution if possible and to avoid using a blunt or accusatory tone. Refraining from cushioning the main negative point may come across as insensitive or uncaring. Therefore, option B is the best strategy.

Which of the Following Is the Best Strategy When Setting