Which of the following is the best strategy when setting up the negative news in an indirect-order message?
A) Your strategy should include a message which does not cushion the negative point.
B) Your strategy might be to explain the fairness of a certain action.
C) Your strategy should include direct delivery of the message without explanation.
D) Your strategy might be to use a blunt manner of explaining where the reader went wrong.
E) Your strategy must be to never offer an alternative solution.

Question

Quizplus · Accepted Answer

When setting up negative news in an indirect-order message, explaining the fairness of a certain action can help soften the blow of the negative news and show that it was not a personal attack on the reader. This can also help provide context for the negative news and make it seem more reasonable to the reader. A direct delivery without explanation or a blunt manner of explaining the issue can come across as aggressive and can damage the relationship with the reader. Not offering an alternative solution can also leave the reader feeling helpless and frustrated. Avoiding cushioning the negative point entirely can also make the negative news seem even harsher.

Which of the Following Is the Best Strategy When Setting