Which of the following problems could most likely be solved through training? Customer staff who:
A) spend too much time "visiting" with customers on the phone.
B) provide incorrect information to customers.
C) miss calls because the computer answering system hangs up too soon.
D) don't care about the customer.

Question

Quizplus · Accepted Answer

Providing incorrect information to customers is a knowledge-based problem that can be solved through training. The other options are behavioral or technical problems that may require different solutions.

Which of the Following Problems Could Most Likely Be Solved