Question 1

__________ tells organizations what funds they need and when,and how they will acquire them.
A)Billing
B)Credit management
C)Cash flow projection
D)Demand forecasting

Accepted Answer

Cash flow projection is a financial tool that helps organizations determine how much money they will have coming in and going out over a specified period of time (usually a quarter or a year). By analyzing cash flow projections, an organization can better understand its financial needs and plan for future expenses. This process involves closely monitoring cash inflows and outflows, predicting future financial trends, and making informed decisions about financial management. While billing (A) and credit management (B) play important roles in financial management, they are not directly related to forecasting an organization's cash flow needs, and demand forecasting (D) specifically focuses on predicting consumer demand for products, not financial needs.

Question 2

Marketing ISs consist of __________ to gather,sort,analyze,evaluate,and distribute relevant,timely,complete,and accurate data for use by marketing decision makers to improve planning,implementation,and control.
A)software and hardware
B)procedures and policies
C)people,equipment,and procedures
D)channels

Accepted Answer

Marketing ISs consist of people (for data input and analysis), equipment (such as computers and servers), and procedures (such as data analysis and distribution) to gather, sort, analyze, evaluate, and distribute relevant, timely, complete, and accurate data for use by marketing decision makers to improve planning, implementation, and control. While software and hardware are important components of marketing ISs, they are only one part of a larger system that includes people and procedures. Policies and channels are not directly part of marketing ISs.

Question 3

The best-known part of financial planning is the __________,which allocates the financial resources of an organization among participants,activities,and projects.
A)annual budget
B)income statement
C)balance sheet
D)owners equity

Accepted Answer

The annual budget is the tool used to allocate financial resources among participants, activities, and projects. It allows an organization to plan and control its financial resources, ensuring that they are being used effectively and efficiently. The income statement and balance sheet are important financial statements, but they do not allocate resources among specific activities or projects. Owners equity is a component of the balance sheet and represents the amount of a company's assets that are owned outright by its owners.

Question 4

The Exxon Mobil Speedpass allows customers to fill their tanks by waving a token,embedded with an RFID device,at a gas-pump sensor.This is an example of __________.
A)data-driven marketing
B)a distribution channel
C)inventory control
D)a marketing channel

Accepted Answer

The answer of The Exxon Mobil Speedpass allows customers to...

Question 5

Inaccurate __________ is the number-one reason why many small businesses go bankrupt.
A)billing
B)credit management
C)cash flow projection
D)demand forecasting

Accepted Answer

The answer of Inaccurate __________ is the number-one reason why...

Question 6

The major purpose of __________ is to protect and defend the accuracy and condition of the financial health of an organization.
A)auditing
B)budgeting
C)financial planning
D)ratio analysis

Accepted Answer

Auditing involves reviewing and analyzing financial records and transactions to ensure that they are accurate and comply with accounting standards and regulations. The goal is to identify any errors or fraud that could impact the financial health of the organization, and to provide recommendations for improvement. Budgeting and financial planning are important for managing the organization's financial resources, but they do not offer the same level of protection and defense against financial inaccuracies and fraud. Ratio analysis is a tool used to evaluate financial performance, but it does not focus on ensuring accuracy and condition of financial health.

Question 7

A leading sales automation software is __________,which is especially helpful to small businesses,enabling them to rapidly increase sales and growth.
A)Speedpass.com
B)SoftwarePlus
C)PriceMaster Plus
D)Salesforce.com

Accepted Answer

Salesforce.com is one of the most well-known and widely used sales automation software in the market. It offers a range of tools and features to help sales teams manage their leads, opportunities, and customer relationships. It is especially helpful for small businesses, providing them with a scalable and customizable solution that can help them rapidly increase sales and growth.

Question 8

Improved relationships with employees result in better retention and higher productivity.Therefore,companies invest in __________,which includes self-services such as tracking personal information and online training.
A)benefits management
B)employee relationship management
C)budgeting management
D)intelligent agents

Accepted Answer

The phrase "employee relationship management" directly relates to the first sentence, which discusses how improving relationships with employees leads to better retention and productivity. The other answer choices (benefits management, budgeting management, intelligent agents) do not directly relate to this topic.

Question 9

__________ at virtual worlds and social networking sites is very popular.It is done at most major sites,such as LinkedIn,MySpace,Facebook,Craigslist,and Second Life.
A)Risk management
B)Distribution
C)Recruitment
D)Forecasting

Accepted Answer

Recruitment at virtual worlds and social networking sites is a well-known practice. Companies can post job openings, search for candidates, and communicate with potential hires on these platforms. This is a convenient and effective way for companies to reach a wider pool of potential employees and for job seekers to find opportunities.

Question 10

Hewlett-Packard's U.S.Field Services Operations (USFO)Group has developed a paperless wage review system.The Web-based system uses __________ to manage quarterly reviews of HP's 15,000 employees.
A)analytics
B)intelligent agents
C)portals
D)XBRL

Accepted Answer

The question mentions a "Web-based system" and "paperless" process, which suggests that the system may use automated processes. "Intelligent agents" are computer programs that can perform tasks on behalf of a user and are commonly used for automating processes. The other options do not fit as well with the given information: "analytics" refers to the analysis of data, "portals" are usually web-based platforms that provide access to various resources, and "XBRL" is a markup language used for financial reporting.

Question 11

Marketing channel systems consist of each of the following systems except:
A)market intelligence
B)target marketing
C)sales
D)project

Accepted Answer

The marketing channel systems consist of market intelligence for identifying customer needs, target marketing for concentrating on the customers and sales for actually selling the products. However, there is no mention of a "project" system in relation to marketing channel systems, making option D the correct answer.

Question 12

__________ is the process of identifying the financing of assets,including software,that need to be acquired or developed;and comparing alternatives.
A)NPV
B)Capital budgeting
C)ROI
D)General ledger

Accepted Answer

The process described in the question is capital budgeting, which involves analyzing potential projects and investments to determine which will generate the greatest return on investment. Option A, NPV (net present value), is a financial metric used in capital budgeting to measure the profitability of an investment. Option C, ROI (return on investment), is another financial metric used in capital budgeting to measure the profitability of an investment. Option D, general ledger, is a financial accounting tool used to record financial transactions and maintain the financial records of a company. While it is important for financial management, it is not directly related to the process of identifying financing for asset acquisition or development.

Question 13

Bernie Madoff committed a record-setting fraud scheme for many years __________ was passed to prevent financial fraud.
A)before the Foreign Corrupt Practices Act
B)before the Sarbanes-Oxley Act
C)after the Sarbanes-Oxley Act
D)after the Patriots Act

Accepted Answer

The answer of Bernie Madoff committed a record-setting fraud scheme...

Question 14

Sales volumes of products and services are largely determined by __________,which is also a major determinant of profit.
A)price
B)advertising
C)customer service
D)e-commerce

Accepted Answer

Price is a major determinant of sales volume as customers are likely to purchase products or services that are affordable and offer value for money. Additionally, price is a major determinant of profit as it affects revenue and cost of goods sold. The higher the price, the higher the revenue but the lower the sales volume, and vice versa.

Question 15

__________ is a field that deals with policies,procedures,compliance requirements,and acquiring and keeping people in organizations.
A)Accounting
B)Human resources
C)Marketing
D)Management

Accepted Answer

Human resources is the field that deals with policies, procedures, compliance requirements, and acquiring and keeping people in organizations. Accounting is concerned with financial management, marketing is focused on promoting products or services, and management involves the organization and coordination of workforce and resources.

Question 16

__________ is a programming language and an international standard for electronic transmission of business and financial information.It helps generate cleaner data,including written explanations and supporting notes.
A)SEC
B)FDIC
C)Excel
D)XBRL

Accepted Answer

XBRL is specifically designed for the electronic transmission of financial information, allowing for standardized and efficient reporting. It includes written explanations and supporting notes, which improves the clarity and accuracy of the reported data. SEC and FDIC are regulatory organizations, and Excel is a spreadsheet software, which are not directly related to the electronic transmission of business and financial information.

Question 17

Which is not one of the benefits of using budgeting software?
A)Reduce the time and effort involved in the budget process.
B)Make planning an ongoing continuous process.
C)Evaluate buy-versus-lease options
D)Automatically monitor exceptions for patterns and trends.

Accepted Answer

Evaluating buy-versus-lease options is not a benefit typically associated with using budgeting software. The other options (A, B, and D) are common benefits of using budgeting software.

Question 18

Providing flexibility in selecting benefits is viewed as a competitive advantage in large organizations.Employees can self-register for specific benefits using menus from a __________ or __________.
A)corporate portal;voice technology
B)blog;wiki
C)social network;extranet
D)All of the above

Accepted Answer

Corporate portals and voice technology are the most commonly used methods for self-registration for benefits in large organizations. Social networks and extranets are less commonly used in this context, and blogs and wikis are not typically used for benefit selection.

Question 19

Effective __________ are critical to an organization's financial performance because fraud is easy to commit and hard to detect.
A)financial statement systems
B)auditing information systems
C)consolidated systems
D)compliance systems

Accepted Answer

Auditing information systems play a crucial role in detecting fraudulent activities in an organization's financial performance. They help to ensure the accuracy and reliability of financial information and transaction records, thereby reducing the risk of financial fraud. Consolidated systems and compliance systems may also contribute to detecting fraud, but they are not as directly focused on identifying fraudulent activities as auditing information systems. Financial statement systems primarily focus on the preparation and presentation of financial reports and may not have specific tools to detect fraud.

Question 20

Training activities that are part of HRM may involve __________ issues in recruiting and selecting employees and in evaluating performance,in part because these activities make use of private confidential information.
A)strategic
B)operational
C)ethical
D)budget

Accepted Answer

Training activities that involve private and confidential information of employees require ethical considerations in order to protect the privacy of the individuals involved. Strategic issues relate to long-term planning and budgetary issues, while operational issues deal with day-to-day tasks and responsibilities. Budget issues may certainly be a concern in training activities, but are not related to the use of private information in HRM.

Quiz 9: Operational Planning and Control Systems

__________ tells organizations what funds they need and when,and how they will acquire them.

Marketing ISs consist of __________ to gather,sort,analyze,evaluate,and distribute relevant,timely,complete,and accurate data for use by marketing decision makers to improve planning,implementation,and control.

The best-known part of financial planning is the __________,which allocates the financial resources of an organization among participants,activities,and projects.

The Exxon Mobil Speedpass allows customers to fill their tanks by waving a token,embedded with an RFID device,at a gas-pump sensor.This is an example of __________.

Inaccurate __________ is the number-one reason why many small businesses go bankrupt.

The major purpose of __________ is to protect and defend the accuracy and condition of the financial health of an organization.

A leading sales automation software is __________,which is especially helpful to small businesses,enabling them to rapidly increase sales and growth.

Improved relationships with employees result in better retention and higher productivity.Therefore,companies invest in __________,which includes self-services such as tracking personal information and online training.

__________ at virtual worlds and social networking sites is very popular.It is done at most major sites,such as LinkedIn,MySpace,Facebook,Craigslist,and Second Life.

Hewlett-Packard's U.S.Field Services Operations (USFO) Group has developed a paperless wage review system.The Web-based system uses __________ to manage quarterly reviews of HP's 15,000 employees.

Marketing channel systems consist of each of the following systems except:

__________ is the process of identifying the financing of assets,including software,that need to be acquired or developed;and comparing alternatives.

Bernie Madoff committed a record-setting fraud scheme for many years __________ was passed to prevent financial fraud.

Sales volumes of products and services are largely determined by __________,which is also a major determinant of profit.

__________ is a field that deals with policies,procedures,compliance requirements,and acquiring and keeping people in organizations.

__________ is a programming language and an international standard for electronic transmission of business and financial information.It helps generate cleaner data,including written explanations and supporting notes.

Which is not one of the benefits of using budgeting software?

Providing flexibility in selecting benefits is viewed as a competitive advantage in large organizations.Employees can self-register for specific benefits using menus from a or .

Effective __________ are critical to an organization's financial performance because fraud is easy to commit and hard to detect.

Training activities that are part of HRM may involve __________ issues in recruiting and selecting employees and in evaluating performance,in part because these activities make use of private confidential information.