175 29.Which of the following is not a benefit that a service can realize by studying its successes and failures?
A)The service can use the information to reward excellent performance.
B)The service can prioritize its improvement options.
C)The service can take steps to preempt customer-switching behavior.
D)All of these are benefits to the service organization that studies its successes and failures.
E)None of these are benefits to the service organization that studies its successes and failures

Question

Quizplus · Accepted Answer

Studying successes and failures allows a service to reward excellent performance, prioritize improvement, and take steps to prevent customer switching, making all the listed options benefits.

175 29Which of the Following Is Not a Benefit That a a Service