The information collected through research can help services
A)uncover problem areas in the process of service delivery.
B)discover the extent to which service performance standards have been met.
C)determine which service employees to reward.
D)Information collected through research can be used to help the organization in all of these ways.
E)Information collected through research cannot be used to help the organization in any of these ways.

Question

Quizplus · Accepted Answer

Information collected through research can be used to help the organization in all of these ways. Research can identify problems in the delivery of service, determine if service standards are being met, and provide insights into which employees are performing well and should be rewarded. Therefore, option D is the correct answer. Option A and B are correct on their own, but option D encompasses both A and B as well as the additional benefit of identifying employees to reward. Option E is incorrect because research findings are valuable to an organization in numerous ways.

The Information Collected Through Research Can Help Services