_________ is(are)the most common method for obtaining a measure of customer satisfaction or service quality.
A)Surveys
B)Observation
C)Trace analysis
D)Management by walking around
E)Moment of truth impact analysis

Question

Quizplus · Accepted Answer

Surveys are commonly used to obtain a measure of customer satisfaction or service quality. Surveys can be designed to collect specific information regarding customer experiences and preferences, and they often provide quantitative data that can be analyzed to identify areas for improvement in customer service. Other methods, such as observation and trace analysis, may also provide valuable insights into customer satisfaction, but surveys are generally the most common and reliable method for gathering this information.

_________ Is(are)the Most Common Method for Obtaining a Measure of Customer