Organizations that engage in systematic measurement of their service performance should automatically investigate all aspects of their service delivery systems.

Question

Quizplus · Accepted Answer

While systematic measurement of service performance is crucial, organizations should prioritize investigating aspects with significant impact on customer satisfaction or operational efficiency, rather than automatically investigating all aspects of their service delivery systems. This approach ensures efficient use of resources and focuses on areas with the highest potential for improvement.

Organizations That Engage in Systematic Measurement of Their Service Performance