You are a marketing manager for a local service organization.During a recent meeting with employees,you indicated that it was important to understand the customers' service experiences.One of the employees then asked how this was possible since each customer service experience was unique.How would you respond to this question?
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Q27: COMPLETION QUESTIONS
Service Framework
Participants,Physical evidence,Process of service assembly
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Service Framework
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Q35: COMPLETION QUESTIONS
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A)a service
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