According to the services theater framework,
A)a service customer can use the service setting to help establish expectations of the service quality and experience.
B)a service actor's appearance and behavior can influence a service customer's perceptions of the service performance.
C)each element of the service performance may be designed to create a different performance and customer experience.
D)All of these statements are in agreement with the services theater framework.
E)None of these statements is in agreement with the services theater framework.

Question

Quizplus · Accepted Answer

All of these statements are in agreement with the services theater framework. The services theater framework suggests that the service setting, actor's appearance and behavior, and each element of the service performance can contribute to the creation of a unique service experience and quality for the customer. Therefore, all three statements are supported by the framework.

According to the Services Theater Framework