Which,if any,of the following characteristics is NOT shared by the three service experience frameworks introduced in this chapter?
A)Each framework identifies components present in any service exchange.
B)Each framework captures the interactive nature of the service experience by communicating the interrelatedness of their various elements.
C)Each framework is broad enough to describe a variety of service organizations.
D)All of these characteristics are common across the three service experience frameworks.
E)None of these characteristics is common across the three service experience frameworks.

Question

Quizplus · Accepted Answer

All the characteristics listed (identifying components in any service exchange, capturing the interactive nature of service experience, and being broad enough to describe a variety of service organizations) are common across the three service experience frameworks mentioned, indicating that none of the specific characteristics listed is an exception.

Which,if Any,of the Following Characteristics Is NOT Shared by the Three