Question 1

A typical HR department has responsibility for transactional work, which is developing solutions that benefit employee work groups, like resolving employee performance issues or work-group conflict.

Accepted Answer

Transactional work in HR refers to routine, day-to-day operations such as processing payroll, handling employee benefits, and maintaining records, rather than developing solutions for work groups or resolving performance issues, which are considered more strategic or relational tasks.

Question 2

Unfortunately, compensation and benefits managers are the lowest paid HR professionals.

Accepted Answer

Compensation and benefits managers are typically one of the highest paid HR professionals due to the complexity and importance of their work in determining employee salaries, incentives, and benefits.

Question 3

Of all the functions of an organization that may be outsourced, unfortunately, HR is one function that cannot.

Accepted Answer

While some HR functions can be outsourced, such as payroll processing or recruitment, there are many aspects of HR, such as employee relations or strategic HR planning, that require internal knowledge of the organization and culture. Therefore, HR cannot be fully outsourced.

Question 4

Interpersonal communication skills have no influence on advancement in an HR career.

Accepted Answer

Interpersonal communication skills are crucial for advancement in an HR career as HR professionals need to effectively communicate with employees, managers, and executives to provide support, address concerns, make decisions, and implement policies. Good communication skills also help build strong relationships and trust, which are key to success in HR.

Question 5

To provide motivation in most technology-based organizations, the maintenance function is used.

Accepted Answer

The maintenance function is focused on ensuring that equipment and machinery are functioning properly, not on providing motivation to employees. Other strategies, such as employee recognition programs or career development opportunities, are typically used to motivate employees in technology-based organizations.

Question 6

Shared services centers are one way to make HR functions more cost-efficient and responsive to the organizational strategy.

Accepted Answer

Shared services centers can help to standardize and streamline HR processes, reduce duplication of effort, and leverage economies of scale to increase cost-efficiency. This can ultimately free up HR resources to focus on more strategic initiatives that align with the organization's goals.

Question 7

MATCHING KEY TERMS AND DEFINITIONS
-A primary management function that consists of monitoring activities to ensure that organizational goals are achieved.
A)Employee relations function
B)Scientific management
C)Maintenance function
D)Training and development function
E)Hawthorne Studies
F)Controlling
G)Motivation function
H)Planning
I)Leading
J)Organizing
K)Shared services
L)Communication programs
M)Management
N)Strategic human resource management
O)Staffing function
P)Labor union
Q)Compensation and benefits

Accepted Answer

Controlling is the primary management function that consists of monitoring activities to ensure that organizational goals are achieved.

Answer: A 
 Employee relations function refers to the management function that focuses on maintaining good relationships between the employer and employees.

Answer: C 
 Maintenance function refers to the management function that involves the day-to-day activities necessary to run the organization smoothly.

Answer: D 
 Training and development function refers to the management function that focuses on improving the skills and knowledge of employees.

Answer: E 
 Hawthorne Studies refer to a series of experiments that were conducted to study the impact of different variables on employee productivity.

Answer: G 
 Motivation function refers to the management function that focuses on encouraging employees to work towards achieving organizational goals.

Answer: H 
 Planning refers to the management function that involves setting goals, determining strategies to achieve those goals, and allocating resources to accomplish them.

Answer: I 
 Leading refers to the management function that involves motivating, inspiring, and directing employees to achieve organizational goals.

Answer: J 
 Organizing refers to the management function that involves arranging resources and tasks to achieve organizational goals.

Answer: K 
 Shared services refer to the model of organizing functions within an organization, where certain administrative functions are consolidated into a shared services center.

Answer: L 
 Communication programs refer to the management function that involves designing and implementing communication strategies to ensure that employees are aware of organizational goals and are working towards achieving them.

Answer: M 
 Management refers to the process of planning, organizing, leading, and controlling resources to achieve organizational goals.

Answer: N 
 Strategic human resource management refers to the management function that aligns the human resource strategy with the overall organizational strategy.

Answer: O 
 Staffing function refers to the management function that involves recruiting, selecting, and hiring employees to fill organizational roles.

Answer: P 
 Labor union refers to an organization of workers who have come together to achieve common goals, such as better wages, benefits, and working conditions.

Answer: Q 
 Compensation and benefits refer to the management function that involves designing and implementing strategies to attract, retain, and motivate employees through competitive pay and benefits packages.

Question 8

Fortunately, given the internal to organization nature of HRM, these activities are mildly and marginally affected by what occurs outside the organization.

Accepted Answer

The statement is false. HRM activities can be affected by external factors such as government regulations, economic conditions, and changes in technology, among others.

Question 9

Outsourcing refers to sharing HRM activities among geographically dispersed divisions.

Accepted Answer

Outsourcing refers to contracting out HRM activities to external vendors or providers, it does not necessarily involve geographically dispersed divisions within a company.

Question 10

MATCHING KEY TERMS AND DEFINITIONS
-A primary management function focusing on determining what activities need to be completed to accomplish organizational goals
A)Employee relations function
B)Scientific management
C)Maintenance function
D)Training and development function
E)Hawthorne Studies
F)Controlling
G)Motivation function
H)Planning
I)Leading
J)Organizing
K)Shared services
L)Communication programs
M)Management
N)Strategic human resource management
O)Staffing function
P)Labor union
Q)Compensation and benefits

Accepted Answer

The answer of MATCHING KEY TERMS AND DEFINITIONS
-A primary management...

Question 11

Procedures for public companies regarding how they handle and report their financial picture are established by the Sarbanes-Oxley Act.

Accepted Answer

The Sarbanes-Oxley Act established procedures for public companies regarding how they handle and report their financial picture, among other things.

Question 12

MATCHING KEY TERMS AND DEFINITIONS
-A primary management function ensuring that the right people are on the job with appropriate skills, and motivating them to high levels of performance
A)Employee relations function
B)Scientific management
C)Maintenance function
D)Training and development function
E)Hawthorne Studies
F)Controlling
G)Motivation function
H)Planning
I)Leading
J)Organizing
K)Shared services
L)Communication programs
M)Management
N)Strategic human resource management
O)Staffing function
P)Labor union
Q)Compensation and benefits

Accepted Answer

The answer of MATCHING KEY TERMS AND DEFINITIONS
-A primary management...

Question 13

Labor unions promote grievance procedures to resolve differences between workers and management.

Accepted Answer

Labor unions often establish grievance procedures that allow workers to file complaints about workplace issues and work with management to resolve them. This can help prevent conflicts and improve working conditions for all employees.

Question 14

Planning and controlling are the primary functions of management.

Accepted Answer

Planning and controlling are essential functions of management, but they are not the only primary functions. Other primary functions include organizing, staffing, and leading/directing.

Question 15

MATCHING KEY TERMS AND DEFINITIONS
-Acts on behalf of its members to secure wages, hours, and other terms and conditions of employment.
A)Employee relations function
B)Scientific management
C)Maintenance function
D)Training and development function
E)Hawthorne Studies
F)Controlling
G)Motivation function
H)Planning
I)Leading
J)Organizing
K)Shared services
L)Communication programs
M)Management
N)Strategic human resource management
O)Staffing function
P)Labor union
Q)Compensation and benefits

Accepted Answer

A labor union acts on behalf of its members to secure wages, hours, and other terms and conditions of employment.

Question 16

In an organization, the goal of recruiting is to give enough information about the job to attract a large number of qualified applicants and simultaneously discourage unqualified candidates from applying.

Accepted Answer

The statement accurately reflects the goal of recruiting in an organization.

Question 17

MATCHING KEY TERMS AND DEFINITIONS
-Activities in HRM concerned with seeking and hiring qualified employees.
A)Employee relations function
B)Scientific management
C)Maintenance function
D)Training and development function
E)Hawthorne Studies
F)Controlling
G)Motivation function
H)Planning
I)Leading
J)Organizing
K)Shared services
L)Communication programs
M)Management
N)Strategic human resource management
O)Staffing function
P)Labor union
Q)Compensation and benefits

Accepted Answer

The staffing function in HRM is concerned with seeking and hiring qualified employees.

Answer: P
 A labor union is an organized group of workers who collectively bargain with employers for wages, benefits, and working conditions.

Answer: Q
 The compensation and benefits function in HRM is concerned with designing and administering policies related to employee pay, benefits, and incentives.

Note: The other options listed are also functions or concepts within HRM, but do not relate specifically to seeking and hiring qualified employees.

Question 18

Unions in organizations were outlawed by the Wagner Act of 1935.

Accepted Answer

The Wagner Act of 1935, also known as the National Labor Relations Act, actually legalized and protected the formation of unions in organizations. It granted employees the right to organize and collectively bargain with their employers.

Question 19

Prior to the mid-1960's, personnel departments in organizations were primarily involved in planning company picnics, scheduling vacations, enrolling workers for health-care coverage, and planning retirement parties.

Accepted Answer

This statement is true. Prior to the mid-1960s, personnel departments had a more administrative and clerical function, focused on tasks such as benefits administration and record-keeping, rather than strategic HR management.

Question 20

Frederick Taylor is often regarded as the father of scientific management.

Accepted Answer

Frederick Taylor is widely recognized as the father of scientific management due to his contributions to the development and implementation of the principles of scientific management in the late 19th and early 20th centuries.

Quiz 2: Introduction to HR Functions