Deck 2: Introduction to HR Functions

Question 1

A typical HR department has responsibility for transactional work, which is developing solutions that benefit employee work groups, like resolving employee performance issues or work-group conflict.

Answer 1

False

Question 2

Unfortunately, compensation and benefits managers are the lowest paid HR professionals.

Answer 2

False

Question 3

Of all the functions of an organization that may be outsourced, unfortunately, HR is one function that cannot.

Answer 3

False

Question 4

Interpersonal communication skills have no influence on advancement in an HR career.

Question 5

To provide motivation in most technology-based organizations, the maintenance function is used.

Question 6

Shared services centers are one way to make HR functions more cost-efficient and responsive to the organizational strategy.

Question 7

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
A primary management function that consists of monitoring activities to ensure that organizational goals are achieved.

Question 8

Fortunately, given the internal to organization nature of HRM, these activities are mildly and marginally affected by what occurs outside the organization.

Question 9

Outsourcing refers to sharing HRM activities among geographically dispersed divisions.

Question 10

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
A primary management function focusing on determining what activities need to be completed to accomplish organizational goals

Question 11

Procedures for public companies regarding how they handle and report their financial picture are established by the Sarbanes-Oxley Act.

Question 12

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
A primary management function ensuring that the right people are on the job with appropriate skills, and motivating them to high levels of performance

Question 13

Labor unions promote grievance procedures to resolve differences between workers and management.

Question 14

Planning and controlling are the primary functions of management.

Question 15

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
Acts on behalf of its members to secure wages, hours, and other terms and conditions of employment.

Question 16

In an organization, the goal of recruiting is to give enough information about the job to attract a large number of qualified applicants and simultaneously discourage unqualified candidates from applying.

Question 17

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
Activities in HRM concerned with seeking and hiring qualified employees.

Question 18

Unions in organizations were outlawed by the Wagner Act of 1935.

Question 19

Prior to the mid-1960's, personnel departments in organizations were primarily involved in planning company picnics, scheduling vacations, enrolling workers for health-care coverage, and planning retirement parties.

Question 20

Frederick Taylor is often regarded as the father of scientific management.

Question 21

_______________ are those who work with and through people, allocating resources in the effort to achieve goals.

Question 22

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
A primary management function that consists of establishing organizational goals.

Question 23

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
A set of principles designed to enhance worker productivity.

Question 24

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
Activities in HRM concerned with helping employees exert at high energy levels.

Question 25

External HRM influences are categorized into the general areas of the dynamic environment, ________, labor unions, and current management practice.

Question 26

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
A series of studies conducted at a plant of Western Electric in the 1920s and 1930s that provided new insights into group behavior.

Question 27

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
Aligning HR policies and decisions with the organizational strategy and mission.

Question 28

HRM is a _______ function that provides assistance in HRM matters to line employees or those directly involved in producing the organization's goods and services.

Question 29

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
HRM programs designed to provide information to employees.

Question 30

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
HRM function concerned with paying employees and administering the benefits package.

Question 31

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
Activities in HRM concerned with effective communications among organizational members

Question 32

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
Activities in HRM concerned with employee commitment and loyalty to the organization.

Question 33

Job performance is a function of the employee's ability and _________ to do the work.

Question 34

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
The process of efficiently completing activities with and through people.

Question 35

________ are designed to assist employees in advancing their work lives.

Question 36

The term, "Human Resource Management," denotes a more professional and sophisticated role than the term, "_________."

Question 37

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
Sharing HRM activities among geographically dispersed divisions.

Question 38

The _________ paved the way for the human relations movement.

Question 39

MATCHING KEY TERMS AND DEFINITIONS
a) Employee relations function
b) Scientific management
c) Maintenance function
d) Training and development function
e) Hawthorne Studies
f) Controlling
g) Motivation function
h) Planning
i) Leading
j) Organizing
k) Shared services
l) Communication programs
m) Management
n) Strategic human resource management
o) Staffing function
p) Labor union
q) Compensation and benefits
Activities in HRM concerned with assisting employees to develop up-to-date skills, knowledge, and abilities.

Question 40

________ act on behalf of their members to negotiate work hours and wage rates.

Question 41

You have been offered a job by a major manufacturer as a campus recruiter for technology positions. Your work will be in which HRM function?

A) Training and development
B) Maintenance
C) Motivation
D) Career management
E) Staffing

Question 42

All of the following are within the primary HRM functions EXCEPT:

A) meeting federal guidelines for employment practices.
B) hiring the best qualified candidates.
C) establishing working conditions that are conducive to retaining the best workers.
D) setting production standards.
E) training employees to function effectively within the organization.

Question 43

Which of the following is NOT true regarding changes in the U.S. workplace over the last 35 years?

A) There has been a reduction in the number of federal and state laws regarding hiring and employment practices.
B) Jobs have become more technical and require employees with more knowledge and skills
C) Teamwork has become more prevalent.
D) The number of employees working from home has increased.
E) Job boundaries are becoming more blurred.

Question 44

________ is designed to help the organization ensure that it has the necessary talent internally for meeting future human resource needs.

Question 45

The main thrust of the _____ is to promote staffing activities.

Question 46

Abby is a manager in a toy store. She is screening and evaluating resumes for a sales associate position in her store. She is very concerned whether the new sales associate will have the appropriate skills for the job and how to motivate them once they are hired. The primary management function indicated is

A) planning.
B) organizing.
C) leading.
D) controlling.
E) delegating.

Question 47

The primary functions of management are

A) planning, organizing, adapting, and measuring.
B) organizing, planning, leading, and adapting.
C) leading, organizing, planning, and controlling.
D) planning, leading, controlling, and adapting.
E) planning, adapting, leading, and improvising.

Question 48

Emmanuel conducts new employee orientation for a large organization. His work is within which basic HRM function?

A) Training and development
B) Work process engineering
C) Motivation
D) Career management
E) Staffing

Question 49

Employee relations are part of which primary HRM activity?

A) Global assessment
B) Motivation
C) Staffing
D) Training and development
E) Maintenance

Question 50

Tamara is an HRM professional whose primarily involved in the motivation function. As such, she may perform all of these activities EXCEPT

A) employee benefits.
B) health and safety.
C) job design.
D) performance appraisals.
E) rewards and compensation.

Question 51

Which of the following is true regarding the achievement of organizational objectives?

A) Any effort to achieve organizational objectives has three elements in common: goals, people, and leadership.
B) Any effort to achieve organizational objectives has three elements in common: goals, scarce resources, and leadership.
C) Any effort to achieve organizational objectives has three elements in common: goals, people, and leadership.
D) Any effort to achieve organizational objectives has three elements in common: goals, limited resources, and people.
E) Any effort to achieve organizational objectives has three elements in common: goals, scarce resources, and technological edge.

Question 52

To assist the organization in its strategic direction, which of the following must HRM NOT do?

A) Only react to the decisions made by top managers
B) Be forward thinking
C) Take the lead regarding the "people" dimension of the organization
D) Support the business strategy
E) Attract and retain the most qualified employees

Question 53

Mary as a manager is focused on the primary management function that consists of establishing organizational goals. Mary is focused on which of these functions?

A) Planning
B) Organizing
C) Leading
D) Controlling
E) Delegating

Question 54

A ________ is a company that assumes all HR functions of a client company by hiring all of its employees and leasing them back to the company.

Question 55

Marty, as a manager, is focused on the primary management function that consists of ensuring that the right people are on the job with appropriate skills, and motivating them to high levels of performance. Marty is focused on which of these functions?

A) Planning
B) Organizing
C) Leading
D) Controlling
E) Delegating

Question 56

Josh as a manager is focused on the primary management function of determining what activities need to be completed to accomplish his organizational goals. Josh is focused on which of these functions?

A) Planning
B) Organizing
C) Leading
D) Controlling
E) Delegating

Question 57

Which of the following statements best describes the role of managers?

A) The role of managers is to set organizational goals.
B) The role of managers is to delegate responsibilities and ensure that organizational goals are met.
C) The role of managers is to monitor activities and employees to ensure that organizational goals are met.
D) The role of managers is to reward and punish employees to ensure that organizational goals are met.
E) The role of managers is to work with and through other people, allocating resources, in the effort to achieve organizational goals.

Question 58

Vinita, the Vice-President of Human Resources at ABC Products, starts her staff meeting with, "The work process engineering we implemented last year was a good start. We need to overhaul four of the other production areas within the next 18 months. What do you think are reasonable goals and objectives, based on last year's work?" She is performing the management function of

A) controlling.
B) leading.
C) organizing.
D) planning.
E) adapting.

Question 59

The HR ________ is typically concerned with only one of the four functions of HR.

Question 60

Which of the following is NOT a responsibility of human resource professionals?

A) Train employees to improve their productivity.
B) Design a work environment conducive to employee retention.
C) Manage the professional development of each employee.
D) Attract the best qualified employees.
E) Improve the well-being of employees by closely monitoring their personal and family life.

Question 61

The goal of ____________is to have competent, adapted employees who possess up-to-date skills, knowledge, and abilities to perform their current jobs more successfully.

A) training and development
B) employee training
C) empowerment training
D) work process development
E) organization development

Question 62

Who was an early management theorist and social philosopher who advocated people-oriented organizations?

A) Frederic Taylor
B) Hugo Munsterberg
C) Mary Parker Follet
D) Tom Peters
E) Elton Mayo

Question 63

All of the following are examples of the HRM dynamic environment EXCEPT:

A) compensation
B) ethics
C) work process engineering
D) globalization
E) decentralized work sites

Question 64

The nearly decade study that gave rise to what is today called the human relations movement was the _________ studies.

A) Hawthorne
B) Longfellow
C) Mayo
D) Emerson
E) Paulson

Question 65

Which of these legislation raises the mandatory retirement age from 65 to 70; uncapped in 1986?

A) Immigration Reform and Control Act
B) Employee Retirement Income and Security Act
C) Mandatory Retirement Act
D) Age Discrimination in Employment Act
E) Civil Rights Act

Question 66

An effective HRM communications program should have all of the following elements EXCEPT

A) top management commitment.
B) an effective upward communication mechanism.
C) a way to determine what to communicate.
D) a way to allow for feedback.
E) no lower-level employee involvement.

Question 67

Which of the following early management theorists suggested improved methods of employment testing, training, performance evaluations, and job efficiency?

A) Frederic Taylor
B) Hugo Munsterberg
C) Mary Parker Follet
D) Tom Peters
E) Elton Mayo

Question 68

The Hawthorne studies were the work of

A) John Hawthorne.
B) Elton Mayo.
C) Hugo Munsterberg.
D) Frederick Taylor.
E) Mary Parker Follet.

Question 69

Which of these activities ends the staffing function?

A) Recruiting
B) Selection
C) Interview
D) Qualifications defined
E) Career development

Question 70

Chris is a human resource professional who is currently working with line managers to reward those employees who are creative and innovative. Chris's work is aligning HR strategy with which organizational strategy?

A) Cost differentiation
B) Customer intimacy
C) Customer/Market focus
D) Product differentiation
E) Motivation

Question 71

Tom accepted an overseas assignment from his employer, however, after 30 days, he and his family were disgruntled. This most likely occurred because HR failed to

A) make arrangements for the family pet to join Tom and his family members overseas.
B) involve both Tom and his entire family in the relocation and orientation process prior to departure.
C) change Tom's compensation and benefits to match those of other employees in the new location.
D) provide return airline tickets to Tom and his family.
E) none of the above.

Question 72

Which critical aspect of unions may keep management from making unilateral decisions?

A) Work teams
B) Spillover effect
C) Alliance networks
D) Grievance procedures
E) Globalization

Question 73

Which of the following is NOT an external influence that affects HRM?

A) Labor unions
B) Laws and regulations
C) Job design
D) The dynamic environment
E) Current management practice

Question 74

Which of the following is NOT true?

A) Labor unions exist to assist workers with the management of an organization.
B) Labor unions act on behalf of their members to secure wages, hours, and other terms and conditions of employment.
C) Labor unions promote and foster grievance procedure.
D) When a union is present, the employer can fire employees for unjustified reasons.
E) When a union is present, HRM practices are spelled out in a negotiated agreement.

Question 75

Unions assist workers in dealing with the management of an organization in all of these ways EXCEPT:

A) they work to negotiate better retirement packages.
B) they work to establish good pay rates for members.
C) they constrain management from making unilateral decisions.
D) they have the final say in supervisor selection.
E) they work for plant safety improvements.

Question 76

Lou, an HR manager, knows there is trouble in the staffing function for which of these reasons?

A) There are a large number of minority applicants.
B) Most applicants are successful on the job.
C) Retention of new employees is well above the industry average.
D) There are a large number of qualified applicants.
E) There are a large number of unqualified applicants.

Question 77

Kai, a human resources manager in a service organization, has rewritten the policies and procedures manual and all job descriptions to remove any idioms, and arranged for translations into six languages. This is an example of which part of the dynamic environment of HRM?

A) Employee involvement
B) Technology
C) Inception
D) Labor unions
E) Workforce diversity

Question 78

Why would workers in a modern organization unionize?

A) To decide new plant locations.
B) To limit the grievance procedure process.
C) To get more retirement benefits.
D) To increase executive compensation packages.
E) To encourage unilateral decision making.

Question 79

______ is considered the father of scientific management.

A) Frederick Taylor
B) Hugo Munsterberg
C) Mary Parker Follet
D) Tom Peters
E) Elton Mayo

Question 80

Albert, a VP for Human Resources, is evaluating the extent to which the hiring and employment practices in his organization are in compliance with federal and state laws. Which type of external influences that impact HRM is Albert is considering?

A) Workforce diversity
B) Community relations
C) Laws and regulations
D) Ethics
E) Labor unions