Total quality management (TQM)programs
A) deal exclusively with procedures to achieve defect-free manufacturing and assembly.
B) nearly always contribute more to the achievement of operating excellence than either business process reengineering or Six Sigma quality control techniques.
C) achieve the biggest success when extended to employee efforts in all departments-human resources,R&D,accounting and records,information systems,and so forth.
D) are considerably more effective in improving manufacturing and assembly activities than they are in improving such value chain activities as R&D,human resources management,supply chain management,information technology,sales and marketing,and finance.
E) are generally considered the best tool for reengineering strategy-critical business processes.

Question

Quizplus · Accepted Answer

TQM programs are most effective when they are extended to employee efforts in all departments. This ensures that everyone in the organization is focused on achieving high quality and continuous improvement, not just those involved in manufacturing and assembly activities. While TQM programs can also be applied to other value chain activities, it is important to involve all departments to achieve the biggest success. Choice A is incorrect as TQM is not limited solely to manufacturing and assembly activities. Choice B is incorrect as both business process reengineering and Six Sigma can contribute to operating excellence. Choice D is incorrect as TQM can be applied to any value chain activity, not just manufacturing and assembly. Choice E is incorrect as TQM is not a tool for reengineering strategy-critical business processes, but rather a philosophy for continuous improvement across all aspects of the organization.

Total Quality Management (TQM)programs