When responding to a customer's complaint about one of your company's services,you should
A)soften the situation with excuses such as "Nobody's perfect" or "Mistakes will happen."
B)use a generous,grudging tone.
C)use a standard form letter,with blanks left for filling in unique information in neat handwriting.
D)avoid blaming anyone in your organization by name.
E)always find a way to blame the customer for the problem.

Question

Quizplus · Accepted Answer

Blaming anyone in the organization by name can make the customer feel defensive and may escalate the situation. It is better to use a non-confrontational approach and focus on finding a solution to the problem.

When Responding to a Customer's Complaint About One of Your