If you have strongly negative information to deliver as part of a positive message,you should
A)open with the negative information.
B)use the indirect approach.
C)put the negative information in a separate message.
D)apologize for having to spoil the moment.
E)put it at the beginning of the message.

Question

Quizplus · Accepted Answer

The indirect approach is best when delivering strongly negative information as part of a positive message. This involves starting with a buffer or positive statement, then delivering the negative information, and ending with a positive statement. This approach softens the blow and helps the recipient to focus on the positive aspect of the message.

If You Have Strongly Negative Information to Deliver as Part