When you're responding to a complaint from a customer,
A)deflect the blame up the supply chain.
B)maintain a professional demeanor.
C)counter the complaint with logical arguments.
D)imply that the customer is at fault.
E)promise the issue will not happen again.

Question

Quizplus · Accepted Answer

Maintaining a professional demeanor is crucial when responding to a customer complaint, as it helps to address the issue respectfully and constructively.

When You're Responding to a Complaint from a Customer