If you plan to grant a claim made by a customer who is clearly at fault,
A)pinpoint the customer's shortcomings to discourage future mistakes.
B)discourage future mistakes without insulting the customer.
C)scold the customer to discourage future mistakes.
D)post the situation on social media to discourage future mistakes.
E)tell the customer he or she is lucky you are granting the claim.

Question

Quizplus · Accepted Answer

It is important to discourage future mistakes without insulting the customer. Scolding the customer or highlighting their shortcomings may create a negative experience for the customer and may not encourage them to do business with your company again. It is important to provide constructive feedback and suggest ways to avoid future mistakes.

If You Plan to Grant a Claim Made by a Customer