Two keys to improving how people implement quality service are:
A) training and empowerment.
B) JIT delivery and supply chain management.
C) appraisals and rewards.
D) monitoring and control.
E) positive and negative reinforcement.

Question

Quizplus · Accepted Answer

Training and empowerment are key to improving how people implement quality service because providing employees with the necessary skills and knowledge to perform their job effectively, while also giving them the authority and autonomy to make decisions and solve problems on their own, can lead to increased job satisfaction, motivation, and ultimately, better customer service. JIT delivery and supply chain management, appraisals and rewards, monitoring and control, and positive and negative reinforcement can all play a role in improving service quality, but none are as fundamentally important as training and empowerment.

Two Keys to Improving How People Implement Quality Service Are