In continuous improvement, the place to start is to clearly define "defects" in the implementation process, from the _____ point of view.
A) customer's
B) marketer's
C) management's
D) regulator's
E) researcher's

Question

Quizplus · Accepted Answer

In continuous improvement, the main focus is to meet or exceed customer expectations. Therefore, it is important to define defects from the customer's point of view to ensure that improvements are targeted to enhance customer satisfaction.

In Continuous Improvement, the Place to Start Is to Clearly