A server in a fine restaurant has the authority to give a complimentary dessert to a dissatisfied customer when the customer complains about the meal or service.This is an example of
A) benchmarking.
B) individualism.
C) good training.
D) empowerment.
E) localized authority.

Question

Quizplus · Accepted Answer

Empowerment refers to giving employees the authority to make decisions and take actions to solve customer problems without having to seek approval from higher-ups. In this scenario, the server is empowered to give a complimentary dessert to a dissatisfied customer, which not only resolves the immediate problem but also creates a positive experience for the customer.

A Server in a Fine Restaurant Has the Authority to Give