Phrases such as "Greeted customer within 10 seconds of customer's entry into store," and "Failed to greet customer until customer addressed employee," would be typical of a ____ performance appraisal method.
A) forced distribution
B) a management by objectives
C) behaviorally-anchored rating scale
D) ranking

Question

Quizplus · Accepted Answer

The phrases provided in the question are examples of specific behaviors that are being evaluated, which is a characteristic of behaviorally-anchored rating scales. This method of appraisal is designed to assess an employee's performance based on specific behaviors and skills that are relevant to the job. Forced distribution, management by objectives, and ranking are different performance appraisal methods.

Phrases Such as "Greeted Customer Within 10 Seconds of Customer's