The internal measures should reflect business processes that have ________ impact on customer satisfaction.These include factors that affect cycle time,quality,employee skills,and productivity.
A) the least
B) variable
C) the most
D) potential

Question

Quizplus · Accepted Answer

The internal measures should reflect business processes that have the greatest impact on customer satisfaction. These include factors that affect cycle time, quality, employee skills, and productivity.

The Internal Measures Should Reflect Business Processes That Have ________