Identify the statement about goods and services that is NOT true?
A) Services that do not involve significant interaction with customers can be managed much the same as goods in a factory.
B) A service is any primary or complementary activity that does not directly produce a physical product.
C) Some very significant differences exist between goods and services that create different demands on the operations function.
D) Designing and managing operations in a goods-producing firm is quite similar to that in a service-providing organization.

Question

Quizplus · Accepted Answer

This statement is not true because designing and managing operations in a goods-producing firm is not quite similar to that in a service-providing organization. There are significant differences between these two types of organizations that create different demands on the operations function.

Identify the Statement About Goods and Services That Is NOT