Which of the following statements about goods and services is FALSE?
A) Service encounters can be between a customer and a service provider.
B) Demand for physical goods is more difficult to predict than demand for services.
C) Services cannot be stored as physical inventory for future sale.
D) Normally, patents do not protect services.

Question

Quizplus · Accepted Answer

Demand for services can actually be more difficult to predict than demand for physical goods because services are intangible, vary with customer needs and expectations, and often depend on the service provider's skills and availability at the time of demand. Physical goods, on the other hand, can be quantified more easily in terms of inventory and production can be adjusted based on historical sales data and forecasts.

Which of the Following Statements About Goods and Services Is